Why we chose Nimble

Xact Software is a leading provider in innovative CRM solutions for SMEs

With over 10 years of experience in providing refined CRM solutions to SMEs, Xact Software Solutions are experts in this field. Our extensive experience with ACT! CRM implementation and add-on product development gives us a wealth of knowledge and understanding when it comes to providing CRM solutions to SMEs.

Why did we choose Nimble?

We have always believed that to be successful in CRM, process is one of the most important factors. Social media has changed the way consumers interact with organisations and their brands. Consumers can choose how, where and when they want to interact with an organisation. Organisations must remain flexible and dynamic, continuously adapting and responding to market changes as they happen. Consequently, this means using new methods and mediums of marketing and communication to attract and retain customers.

There is a need to communicate with customers in their preferred channels. More and more people are using social media to connect, communicate and share their lives with others. In these online environments, customers are discussing highly valuable information such as what products they want to buy, or the companies they like, or don’t like. They are talking about customer service issues and seeking solutions via social channels. Conversations are going public, and are often permanent and can easily go viral. ‘Word-of-mouse’ is the new word-of-mouth, and thus it is becoming more important than ever to listen and respond to these conversations. In order to achieve this, there is a need for organisations to implement systems that support socially oriented processes.

This is where Nimble fits in.

In addition to the standard features expected of a modern-day CRM, Nimble empowers businesses to listen, engage, respond and collaborate with their extended communities. Nimble is the best solution on the market that integrates information about your contacts with both traditional and social communications into one seamless, intuitive environment.