 It has been proven that training is critical to the future success of your Contact Management and CRM initiative. Experience shows that with the right training your staff will become confident and motivated to fully utilise your new system. Typically untrained users utilise only 35% of the databases functionality.
We offer various training packages, tailored to your requirements, covering the initial implementation and ongoing educational needs. Customised user and database administrator training is included in the rollout of your new system. We train Database Administrators exactly how to manage and maintain the new program and Users how to input and manage their customer information, organise their daily activities, and provide management with accurate forecasts and reporting. Training is usually held on-site, although off-site can also be arranged.
We are skilled at coaching people in a straightforward manner using everyday examples and language to improve user understanding and acceptance of the system.
- Our sessions are designed to cater specifically to the needs of the attendees.
- Classes are kept small so they are more hands-on and interactive.
- Training materials are provided to each attendee.
- Administrator training is in-depth and customised to suit your implementation.
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Essentials Course
An initial three hour training course plus follow up coaching of two hours to reinforce learning and to answer further questions. Each class has a maximum of six participants.
Administrator Course
Designed so you can competently manage your own database in-house, ensuring the smooth day-to-day running and the ability to answer any questions staff may have.
Upgrade Course
Learn how to use the newest upgrade features with our one and a half hour upgrade course. |
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Other Training Requirements
Whether you have new staff starting, staff that require 'refresher' training or if you require advanced training to enhance utilisation of your database, contact us today to discuss tailoring a course to meet your requirements. In certain circumstances we can also offer remote training via Webex.
Training Guarantee
Because we understand how essential appropriate training is to enable your people to competently use the system, we offer you the following guarantee... |
