Graeme Leo
Managing Director

ACT! and Sage CRM Certified Consultant with over 15 years experience in IT Systems, data communications and CRM applications.

"My objective in leading our team is to provide clients with the best practical business management solution aligned with the way that they do business. I understand that for us to provide value to your business we need to understand your business processes and priorities. I put emphasis on the Needs Analysis process and training so that your people are included and take ownership of the project as it progresses".

Anne Moller
Director

Having managed her own successful business in the Health Sector for over fifteen years, as Director at Xact, Anne makes a valuable contribution to the management team.

"Working closely with Graeme, as a Director I am involved in the day to day management of the business, responsible for marketing, administration and staff. I am proud and excited by the success and continual growth of Xact and I remain firmly focused on our goal to provide our customers with the best in Contact Management and CRM Solutions"

Angie Prince
Technical Consultant

During her ten years in the IT industry, specialising largely in database management, design and systems administration, Angie has developed a strong technical and customer service focus. She is qualified both as an ACT! Certified Consultant and a Wired Contact Certified Consultant. Angie is also a specialist in ACT! Web Solutions.

"I particularly enjoy the design, training and support aspects of my role, working closely with clients to customise their system precisely to their specifications and providing targeted training to ensure staff buy-in and utilisation of the system. My objective is to ensure the client maximises their Contact Management investment in all areas."

Kate Mischler
Technical Consultant

Kate has a strong commercial background having qualified and worked as an Accountant overseas before becoming involved in the IT industry. Since moving to New Zealand Kate has gained extensive experience in IT, completing a multimedia computer design qualification and becoming an ACT! Certified Consultant upon joining Xact.

"I enjoy the challenge of my role, working in close partnership with our clients guiding them through the various project complexities from beginning to end. It is always rewarding to play a key role in delivering a successful implementation, and to watch the clients business thrive as a result."

Carmina Jacobson
Help Desk Administrator

With over 11 years experience in the IT industry, predominantly in IT LAN administration, desktop application training and office systems management, Carmina brings her diverse IT experience and passion for customer service to Xact in the Help Desk Administrator role.

"My role is to manage inbound customer enquiries and provide first line technical support. Customer Service is paramount at Xact and I have a proven ability to 'step into the customers shoes' when dealing with their IT issues or enquiries. I enjoy the challenge of problem solving to provide the best solution to each and every customer".

Firas Hermez
CRM Consultant

With an extensive background in IT working predominantly in business systems development for small business to large corporate clients, Firas also has a Bachelor of Information Systems and most recently, since joining Xact, has become an ACT! Certified Consultant.

Previous roles have been heavily technically focused however Firas' interest in extending his portfolio to incorporate the more commercial aspects of IT and his desire to be more directly client facing led him to join the Xact team in a Consultant role.

"I am driven by client satisfaction. Using my strong technical skills and business knowledge I focus on helping clients to reach their business goals through CRM, providing them with a competitive advantage in the market".