Needs Analysis

The needs analysis process is an exercise in which we work with you and your staff to determine the best way to implement a CRM solution for your business using ACT.

As part of our philosophy we believe that CRM is not about software, installing software does not give you CRM. CRM is about people, it is about process and it is about results. We work with you and your staff to plan and map the best fit CRM process for your business, based on that we formulate a project plan to implement and customise ACT to enable you to utilize it to incorporate your day to day and strategic CRM activities.