Knowledgebase

In this article, Andy Hanselman explains what "customer delight" is by highlighting 6 key ingredients that explain how it can benefit your business, and maybe prompt you to take some action!

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Traditional CRM has been successful in meeting the operational and transaction-based requirements of businesses when it comes to customers - but its a customer paradigm that now has to be expanded with new dimensions. This article explains the difference between traditional CRM and social CRM and why the difference is even created and discussed.

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This whitepaper gives a great overview of how you can use email marketing to increase your return on investment, including tips for building your email list, designing email templates and analysing the results.

In this article, Andy Hanselman explains what "customer delight" is by highlighting 6 key ingredients that explain how it can benefit your business, and maybe prompt you to take some action!

> Download the aritlce